NOC Engineer

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Job Title: NOC Engineer

Description

Job Purpose (a succinct summary):

To provide 2nd line hardware and software technical support to clients based mainly within Zones 1-2 but occasionally outside. To provide on site cover for engineers absences. This may include assistance to the Site Manager / Supervisor or other on-site engineers with the administration of the network and the services it provides so that an agreed level of performance is maintained. To manage the IT requirements for any “allocated clients” so that the use of Information Technology best meets their needs.

Key Responsibilities/Accountabilities (a breakdown of Job Purpose):

1.   Resolution of Hardware and Software problems keeping within defined service level agreements – up to 2nd line support.
2.   Ensure backups are maintained and Anti Virus software is current.
3.   Management of network and email systems, ensuring current derivers are up to date, and server performance is kept at a maximum, and down time kept to a minimum.
4.   To ensure all site documentation is accurate and ensure this has been updated on Documentation Portal on completion of any job.
5.   To ensure Time sheets are completed daily
6.   To ensure all jobs allocated are updated at each stage of the call. (Respond, update, close etc)
7.   Ensure all Engineer Visit Reports are completed and returned to HQ within three working days of completion
8.   The logging of all problems using the provided call logging system
9.   Assist the Trainee Engineers where necessary, providing guidance and technical training where needed
10.   Assist Support Desk where necessary
11.   Taking ownership of problems, troubleshooting them whilst constantly liasing with the client and completing all paper work involved
12.   Adhere to site and field service procedures.
13.   Ensuring all new calls are logged
14.   Ensure that licensing agreements are adhered to

Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills):

1.   MCP or CNA qualified.
2.   At lest 2 years commercial IT Support experience
3.   Knowledge of Windows Workstation + Server
4.   2st line support of email systems (client and server)
5.   Networking admin skills to MCP or CNA level (Novell / NT)
6.   Backup knowledge
7.   Ability to work under own initiative
8.   Excellent communication skills.
9.   Good humoured approach to working life
10.   The ability to take on and understand new technology.
11.   To be able to demonstrate time management and customer service skills
12.   Recognition that our business works from time to time in unsociable hours and therefore flexibility is required.
13.   Thrive in a fast moving, high pressure working environment.
14.   Highly motivated, focused and a strong team player.
15.   Demonstrate excellent customer service skills

Details

Job Ref:	PC/SB/NOC/0510/a
Hours:	Full Time
Location:	London, United Kingdom
Working Term:	Permanent
Salary:	£30,000
Application Deadline:	31/05/2010

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