Sales Executive, Technology

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Description

Technology Sales Executive

Overview :

TeleTech has evolved into one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions. TeleTech designs, implements and manages critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-
facing front-office processes with internal back-office processes, we enable our clients to better serve, grow and retain their customer base. We partner with the best companies and help them achieve their most ambitious goals.

Job Description :

Technical Sales Executive primary role is to identify, pursue and secure business opportunities for TeleTech's unique suite of technical products and solutions. Sales Executives work with identified targets as well as our current client base to determine best match of client need and delivery capability.

Responsibilities

Identify and Pursue Global 1000 clients with unique contact center based solution needs
Provide pre-sales consulting (solution design, solution validation, assist in responding to customer questions)
Host customers / analyst presentations and demonstrations
Serve as a liaison to Product Management and R&D
Augment sales training by providing content for focused technical sales training and sophisticated customized demonstrations

Knowledge, Skills and Experience

Technical

Strong knowledge of telephony (VoIP, Cisco preferred)
Strong knowledge of networks (domain, firewall, MPLS)
Ability for server staging, both server hardware and software components (OS & virtualization)
Strong knowledge of relational dbases
Strong knowledge of Microsoft Unified Communication (Active Directory, OCS, Exchange UM)
Basic programming skills with a high level knowledge of software development platforms (web, desktop, server)
Understand general call center operations & terminologies

Soft Skills

Excellent communication, presentation, demonstration, writing, and interpersonal skills
Ability to articulate both business and technical information to different levels of audience (from visionary business audience, senior executive decision makers, contact center mangers and IT)
Ability to influence and steer prospects away from low-level features and into focusing on business value and solving key business challenges / pain points.
Ability to develop and delivering training material to global audience
Ability to work independently and deal with ambiguity

Qualifications

Degree in Engineering / Computer Science or equivalent is required
3+ years demonstrable sales experience (baseline contracts of 1 Million Dollars or more), including quotas and deal sheets
3+ years experience with consultative or solution selling process
Ability to travel internationally on short notice